C J's Heating & Air Conditioning Of SWFL Inc.
I am currently 6 1/2 months pregnant and have been waiting 3 days for this company to arrive at my home and fix my AC. It is 91 degrees inside and I don’t even get the courtesy of a phone call to tell me they are not coming after I was told this morning they would be here sometime between 12-3pm, so I can at least go find a place to stay where I can get rid of this migraine and protect my baby who is kicking around a lot more than normal at this heat level, rather than sit in this sweltering house waiting for them to arrive so I can let them in to fix it. I called at 4:45 and 5pm today and the voicemail says they are currently closed but that their hours are Monday-Friday 8am-8pm. Horrible customer service. So disappointed in the fact that a business can actually survive with this type of work ethic. This business honestly doesn’t even deserve 1 star. Check out my reviews, I usually ONLY leave excellent reviews. This is the only one place I want to urge people not to make the mistake of doing business with. So unprofessional. To your response, it’s not even so much about the time it took you as the treatment I received when contacting your office. The receptionist was incredibly rude to me and I was very polite the entire time. She consistently responded to my concerns with, “You’re on the list, There’s nothing else I can do.” Then even after I left a voicemail at 4:45pm, I never received a return call not even the following day. It was extremely unprofessional and I don’t feel like I deserved that kind of treatment.C J’s Heating and Air Conditioning is a first class company. There customer service is first rate! Their staff is always eager to help and knowledgeable. I would recommend them to anyone who asks.
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